ADA Tray® Privacy Policy
We highly value your trust in choosing INNsight.com as the Digital Marketing
System and software and services provider for your hospitality business. Therefore, we will duly
and diligently safeguard and protect the privacy and confidentiality of your personal details.
If you have any questions or concerns about our policy, or our practices with regards to your
personal information, please contact us at legal@innsight.com.
When you visit our website(s) and use our services, you trust us with your personal information.
We take your privacy very seriously. In this privacy notice, we describe our Privacy Policy. We
seek to explain to you in the clearest way possible what information we collect, how we use it,
and what rights you have in relation to it. We hope you take some time to read through it
carefully. If there are any terms in this Privacy Policy that you do not agree with, please
discontinue use of our products and services.
This Privacy Policy applies to all information collected through our and/or any related
services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as
the "Sites").
1. WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our Sites, search
for accommodations, reserve a room, subscribe to our newsletters or emails, respond to a survey
or fill out a form.
When booking a reservation or registering on our Sites, as appropriate, you may be asked to
enter your: name, e-mail address, mailing address, phone number or credit card information (i.e.
credit card type and number, CVC code, expiration date, credit card holder name) and to the
extent available, reservation preferences, guest details, and smoking preferences. This
information is required to process, book and complete your reservation (including the sending of
a confirmation email of the reservation to you). In certain cases, we might ask for your
feedback or answers to subjective survey questions in order to improve our service or the
service of Hotels whose websites we manage.
You may, however, visit our Sites and search for accommodations anonymously.
Personal information you disclose to us
We collect information from you when you register or subscribe to any one of our products or
services on our Sites, subscribe to our newsletters or emails, respond to a survey or fill
out a form.
When registering or subscribing to a software product on our Sites, as appropriate, you may
be asked to enter your: name, e-mail address, mailing address, phone number or credit card
information (i.e. credit card type and number, CVC code, expiration date, credit card holder
name) and to the extent available. This information is required to process and complete your
subscription (including the sending of a confirmation email of the subscription to you). In
certain cases, we might ask for your feedback or answers to subjective survey questions in
order to improve our service.
You may, however, visit our Sites and perform research on our marketing and educational site
anonymously.
Information automatically collected
In Short: some information – such as IP address and/or browser and
device characteristics – is collected automatically when you visit our
websites.
We automatically collect certain information when you visit, use or navigate our websites.
This information does not reveal your specific identity (like your name or contact
information) but may include device and usage information, such as your IP address, browser
and device characteristics, operating system, language preferences, referring URLs, device
name, country, location, information about how and when you use our Sites and other
technical information. This information is primarily needed to maintain the security and
operation of our websites, and for our internal analytics and reporting
purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Information collected from other sources
In Short: We may collect limited data from public databases,
marketing partners, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint
marketing partners, as well as from other third parties. Examples of the information we
receive from other sources include: social media profile information; marketing leads and
search results and links, including paid listings (such as sponsored links).
2. HOW DO WE PROTECT YOUR INFORMATION?
In Short: We aim to protect your personal information through a system
of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to
protect the security of any personal information we process. However, please also remember that
we cannot guarantee that the devices you use or the Internet itself is 100% secure. Although we
will do our best to protect your personal information, transmission of personal information to
and from our servers is at your own risk. You should only access the services within a secure
environment.
We implement a variety of security measures to maintain the safety of your personal information
when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server for the transmission of most personally identifiable data.
All supplied sensitive/credit information is transmitted via Transport Layer Security (TLS),
also known as Secure Socket Layer (SSL) technology, and then encrypted into our Database to be
only accessed by those authorized with special access rights to our systems, and who are
required to keep the information confidential.
After a transaction, your private information may be kept on file for more than 60 days, unless
you have opted to remove your data in your My Account settings.
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws,
to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:
Compliance with Laws: We may disclose your information where we are legally
required to do so in order to comply with applicable law, governmental requests, a judicial
proceeding, court order, or legal process, such as in response to a court order or a subpoena
(including in response to public authorities to meet national security or law enforcement
requirements).
Vital Interests and Legal Rights: We may disclose your information where we
believe it is necessary to investigate, prevent, or take action regarding potential violations
of our policies, suspected fraud, situations involving potential threats to the safety of any
person and illegal activities, or as evidence in litigation in which we are
involved.
Vendors, Consultants and Other Third-Party Service Providers: We may share your
data with third party vendors, service providers, contractors or agents who perform services for
us or on our behalf and require access to such information to do that work. Examples include:
payment processing, data analysis, email delivery, facsimile services, hosting services,
customer service, and marketing efforts. We may allow selected third parties to use tracking
technology on the websites, which will enable them to collect data about how you interact with
the over time. This information may be used to, among other things, analyze and track data,
determine the popularity of certain content and better understand user activity on our Sites.
Unless described in this Policy, we do not share, sell, rent or reg any of your information with
third parties for their promotional purposes.
Business Transfers: We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
of all or a portion of our business to another company.
Third-Party Advertisers: We may use third-party advertising companies to serve
ads when you visit the website. These companies may use information about your visits to our
Website(s) and other websites that are contained in web cookies and other tracking technologies
in order to provide advertisements about goods and services of interest to you.
Affiliates: We may share your information with our affiliates, in which case we
will require those affiliates to honor this Privacy Policy. Affiliates include our parent
company and any subsidiaries, joint venture partners or other companies that we control or that
are under common control with us.
Business Partners: We may share your information with our business partners to
offer you certain products, services or promotions.
With your Consent: We may disclose your personal information for any other
purpose with your consent.
Other Users: When you share personal information or otherwise interact with
public areas of the website, such personal information may be viewed by all users and may be
publicly distributed outside the platform in perpetuity. If you interact with other users of
ours and register through a social network (such as Facebook), your contacts on the social
network will see your name, profile photo, and descriptions of your activity. Similarly, other
users will be able to view descriptions of your activity, communicate with you within our
platform, and view your profile.
Do we use cookies or web beacons?
Yes.
Cookies are text files stored in your computer, either temporarily or continuously on your hard
drive. Cookies are used for authenticating, session tracking, and maintaining specific
information
about the use and users of our website, such as site preferences or the contents of their
reservations. Cookie files may also be placed in your computer by our trusted third-party
advertising companies for the purposes as set out in this paragraph. The data collected by
these cookies are completely anonymous. If you prefer, you can delete all cookies that are
already on your computer's hard drive by searching for files with "cookie" in it, or by
using your web browser’s “Preferences”, “Options”, “Security Settings” or “Privacy Settings”
or similarly named feature to view and then delete them; and for the future, you can edit your
web browser options such that (future) cookies are blocked; however, please note that if you do
this you may not be able to use the full functionality of our website. For more information
about
(the use and decline of) cookies, please visit: www.allaboutcookies.org
A web beacon consists of a small string of software code that represents a
graphic image request on a Web page or email. There may or may not be a visible
graphic image associated with the web beacon and often the image is designed to blend into
the background of a Web page or email. Web beacons can be used for many purposes - including
site traffic reporting, unique visitor counts, advertising auditing and reporting,
and personalization.
We use cookies and web beacons to help us remember your accommodations search and
process your reservation, understand and save your preferences for future visits, keep track
of advertisements and compile aggregate data about site traffic and site interaction so that
we can offer better site experiences and tools to our users in the future. We may contract
with third-party service providers to assist us in better understanding our site visitors.
These service providers are not permitted to use the information collected on our behalf except
to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent,
or you can choose to turn off all cookies via your browser settings. Like most websites, if
you turn your cookies off, some of our services may not function properly.
For detailed information about how we use Cookies, please see our
Cookie Policy.
4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries
other than your own.
Our servers are located on a cloud network architecture that may have components in several
geographic locations around the world. If you are accessing our websites, please be aware that
your information may be transferred to, stored, and processed by us in our facilities and by
those third parties with whom we may share your personal information (see "WILL YOUR INFORMATION
BE SHARED WITH ANYONE?" above), in the United States and other countries.
If you are a resident in the European Economic Area, then these countries may not have data
protection or other laws as comprehensive as those in your country. We will however take all
necessary measures to protect your personal information in accordance with this Privacy Policy
and applicable law.
For the purposes of applicable EU data protection law (including the General Data Protection
Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.
Do we disclose any information to outside parties?
We do NOT sell, reg, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third Party Links
Occasionally, at our discretion, we may include or offer links to third party sites’ products or services on our Sites. These third party site products or services have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
5. PROTECT AND SECURE YOUR CREDIT CARD INFORMATION
In order to protect and safeguard the personal data provided to us, we have implemented and use
appropriate business systems and procedures and strictly follow the internationally recognized
Payment Card Industry (PCI) Security Standards. For example, your credit card information is
transmitted to us through a secure server protocol, which encrypts all your personal and credit
card details. The encryption method used is the latest industry standard "Transport Layer
Security" (TLS) technology, also known as Secure Sockets Layer (SSL). Our SSL certificate has
been issued by an industry leader, GoDaddy: www.GoDaddy.com
Furthermore, we have implemented and use security procedures and technical and physical
restrictions for accessing and using personal information. Only authorized employees are
permitted to access personal information for performing their duties in respect of our
services.
INNkeepers, i.e. owners of hospitality properties and services who use our platform, are
contractually obligated to safeguard all reservation details including credit card details and
are also held accountable under Payment Card Industry (PCI) Security Standards as they apply to
the lodging industry.
Our server and network are protected by firewalls against unauthorized access and we have
intrusion detection systems that monitor and detect unauthorized attempts to access to or misuse
of our servers.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act),
we do not collect any information from anyone under 13 years of age. Our website, products and
services are all directed to people who are at least 18 years old or older as stated in our
Terms and Conditions of Use.
In Short: We do not knowingly collect data from or market to children under
18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the
website, you represent that you are at least 18 or that you are the parent or guardian of such a
minor and consent to such minor dependent’s use of the website. If we learn that personal
information from users less than 18 years of age has been collected, we will deactivate the
account and take reasonable measures to promptly delete such data from our systems. If you
become aware of any data our systems may have collected from children under age 18, please
contact us at legal@innsight.com.
6. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any
time.
If you are resident in the European Economic Area and you believe we are unlawfully processing
your personal information, we provide a form here specifically for you to ask us to take
corrective action under the General Data Protection Regulation Act (GDPR). We will respond to
you within 30 days of receipt of your complaint. You also have the right to complain to your
local data protection supervisory authority. You can find their contact details here:
https://ec.europa.eu/newsroom/article29/items/612080/en
7. ACCOUNT INFORMATION
If you would at any time like to review or change the information in your account or terminate
your account, you can:
Terminate your INNsight.com account: Upon your request to terminate your
account, we will deactivate or delete your account and information from our active databases.
However, some information may be retained in our files to prevent fraud, troubleshoot problems,
assist with any investigations, enforce our Terms of Use and/or comply with legal
requirements.
Opt out of email marketing: You can unsubscribe from our marketing email list
at any time by clicking on the unsubscribe link in the emails that we send or by contacting us
using the details provided below. You will then be removed from the marketing email list –
however, we will still need to send you service-related emails that are necessary for the
administration and use of your account.
8. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted
specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our
users who are California residents to request and obtain from us, once a year and free of
charge, information about categories of personal information (if any) we disclosed to third
parties for direct marketing purposes and the names and addresses of all third parties with
which we shared personal information in the immediately preceding calendar year. If you are a
California resident and would like to make such a request, please submit your request in writing
to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with
INNsight.com, you have the right to request removal of unwanted data that you publicly
post on the websites. To request removal of such data, please contact us using the contact
information provided below, and include the email address associated with your account and
a statement that you reside in California. We will make sure the data is not publicly displayed
on the websites, but please be aware that the data may not be completely or comprehensively
removed from our systems.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with
the California Online Privacy Protection Act. We therefore will not distribute your personal
information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any
changes to their information at anytime by logging into their control panel at My INNsight and
going to the 'My Account' settings page.
9. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.
Online Privacy Policy Only
This online Privacy Policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.innsight.com/terms
Your Consent
By using our Site(s), you consent to our website’s Privacy Policy.
Changes to our Privacy Policy
In Short: Yes, we will update this policy as necessary to stay compliant
with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an
updated “Revised” date and the updated version will be effective as soon as it is accessible. If
we make material changes to this Privacy Policy, we may notify you either by prominently posting
a notice of such changes or by directly sending you a notification. We encourage you to review
this Privacy Policy frequently to be informed of how we are protecting your
information.
If we decide to change our Privacy Policy, we will post those changes on this page, send an
email notifying you of any changes, and/or update the Privacy Policy modification date
below.
This policy was last modified on 5/25/2018.
Contacting Us
If there are any questions regarding this Privacy Policy, you may contact us using the
information below.
www.innsight.com
INNsight.com, Inc.
2445 Ocean Avenue
San Francisco, California 94127
United States of America
legal@innsight.com
